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A word about The Gallup Organization
For more than 30 years, The Gallup
Organization has provided organizations with empirically
proven and highly effective solutions to find, hire,
and develop an engaged workforce. Gallup consultants
work with organizations to identify the critical
human resource issues that are barriers to improved
performance. Then, they help organizations develop
strategies and solutions to overcome these obstacles.
The Gallup approach is designed to measure the strength
of the corporate culture at the work unit level.
Gallup's expertise includes:
- employee hiring tools and systems
- employee sourcing strategies
- retention of high-value employees
- post-merger integration
- managing in periods of rapid growth
Gallup's research has consistently
found that having the right people in the right jobs
is a key to improved financial performance. Employees
and managers who are the "right fit" for
their roles are naturally more engaged, more productive.
The Gallup Organization has studied
how employee attitudes relate to performance. Gallup
consultants and researchers observed early on that
organizations with high performance levels also had
high levels of employee engagement. Engaged employees
were more productive and stayed longer. The benefits
weren't just internal. Customers who interacted with
engaged employees returned more often, utilized their
services more frequently, became loyal advocates,
and paid higher prices.
Gallup went to work to determine
how to efficiently measure and effectively manage
employee engagement. Gallup analyzed psychometric,
attitudinal, and financial data across more than
10,885 business units in 51 organizations and 23
industries. Gallup identified 12 questions that measure
employee engagement and link directly to critical
performance outcomes, including productivity, employee
retention, customer retention, safety, and profitability.
These questions are now known as the Gallup Q12.
Gallup discovered that workgroups
that exhibited the highest levels of employee engagement
were more likely to have above-average:
- employee retention (44%)
- customer loyalty (56%)
- safety records (50%)
- productivity (50%)
- profitability (33%)
Gallup has developed Q12 products
and services -- including measurement tools, coursework,
and strategic advisory services -- that improve organizational
performance. Organizations using Gallup Q12 measurement
and interventions have improved productivity levels,
created higher levels of customer engagement, increased
retention of their best employees, and improved their
profitability and reduced absenteeism.
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